Return & Replacements

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[Opening paragraph — test the product as soon as it arrives, contact us if there is a problem.]

Customers may return the product for a refund or exchange within [30] days of receipt. [Conditions.]

[Order number / labelling requirement.]

[Responsibility for packages lost or damaged inbound.]

1. Defective Product

[Exchange policy for defective units, what happens when the model is out of stock.]

2. Non-Defective Product

[Return window, restocking fee, who pays return shipping.]

3. D.O.A (Damage On Arrival) Product

[Contact window after delivery and photo evidence requirement.]

4. Return for Credit/Exchange

[When credit is issued and how it is refunded.]

Shipping and handling charges are not refundable.